Client care
Answers before and after you choose.
Sizing guide
Find the right starting size and know when to ask the studio for guidance.
02Materials & care
Simple guidance for protecting the finish, stones and long-term wear of your piece.
03Shipping & returns
What to expect before ordering, including the terms still confirmed per live product.
04Frequently asked
Quick answers about availability, custom work, materials and ordering.
05Contact the studio
Ask about a product, an existing order or the best next step for your piece.
At a glance
The essentials.
Final product-specific timing and terms will be confirmed before launch and shown before purchase.
01
Sizing assistance
Contact the studio before ordering if you are between sizes or choosing a gift. John can help confirm the most appropriate configuration.
02
Delivery timing
Made-to-order production timing will be shown on every live product. Contact the studio before purchase for a time-sensitive occasion.
03
Returns and custom work
Return eligibility will be displayed before purchase. Custom, resized and personalized pieces may be final sale; John will confirm those terms before production begins.
04
Jewelry care
Store each piece separately and clean gently with a soft, dry cloth. Avoid fragrance, chlorine, harsh chemicals and abrasive cleaners.
05
Materials and finishes
Material and stone details will appear on each product page. For allergies, finish questions or long-term wear guidance, contact the studio before ordering.
Still deciding?